Our promise to you
We always aim to provide the best possible service at all times to you, our customer, and in doing so, we need to collect personal data such as your name, address and contact details. We take data protection very seriously. Our privacy policy, set out below in detail, explains exactly how we handle and process personal data.
1. Who is responsible for your data
This Privacy Notice governs the processing of personal data—meaning any information that identifies or relates to an identifiable natural person—collected through any means, both actively and passively, including online (via our websites at jellycat.com and related platforms, collectively referred to as the “Platforms”) and offline, from individuals located anywhere in the world (“you”), for the purpose of providing Jellycat’s products and services.
This Notice provides information on how we collect, use, disclose, and protect your personal data in connection with your use of our Platforms and the products and services we offer (collectively, the “Products and Services”).
In this Notice, “Jellycat” refers to:
• Jellycat Limited, the data controller of your personal data, registered in England & Wales, United Kingdom, with its registered address at Westworks Building, 195 Wood Lane, London, England, W12 7FQ; and
• Its subsidiary companies involved in the operations of the Jellycat Group.
If you have any questions, concerns or complaints about the processing of your personal data by Jellycat, you should contact our data protection officer (“DPO”), Lewis Silken LLP.
3. Updates to our Privacy Notice
We may need to update our Privacy Policy from time to time. If we do, we will notify you of any significant changes or proposed changes to our use of your personal data, or to comply with changes in applicable law or regulation requirements. We may notify you by email of any significant changes to this Privacy Policy, but we encourage you to review this Privacy Policy periodically to keep up to date on how we use your personal data.
We hope this Privacy Policy has been helpful in setting out the way we handle your personal data and your rights to control it.
4. What data do we collect about you?
We may collect and process the following personal data about you:
- Identity Data including first name, last name, username, password or similar identifier, title and gender, job title and organisation you represent.
- Contact Data including billing address, delivery address, email address and telephone numbers.
- Financial and Transaction Data including bank account and payment card details as well as details about payments to and from you and other details of services you have purchased from us.
- Behavioural Data including data relating to your behaviours, interests and preferences, including data collected as a result of your browsing activity and/or interaction with our Platforms, Products and Services and/or our emails which is obtained through the use of cookies, pixel tags and other similar technologies; information about when your current or previous sessions started.
- Technical and Usage Data including (i) internet protocol (IP) address; (ii) browser type and version; browser plugins; (iii) device name (e.g. “Apple iPhone” or “Samsung Galaxy” or any other name that you have given your device); (iv) operating system and version; (v) system language; (vi) general device data, such as voice and regional settings (including location); and (vii) date and time of use.
- Profile Data including information about your interests and preferences from your use of our services (including events you have attended), demographic data information you have provided to us within your account (e.g. any personal description and/or photographs you may provide or take), enquiries about our services or other feedback and survey responses or other information you may provide as well as inferences we may make about your interests and preferences based on other Behavioural Data or Marketing Communications Data provided; loyalty points, video recordings, influencer banking information; interactions and conversations that you have with the chatbot (including contact data like name and email address, conversations, and any other personal data pertaining to customer service queries and feedback).
- Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.
- Recruitment Data including date of birth; gender; country of residence; nationality; details of your eligibility to work (including documents and information that we may collect to verify this); your work preferences (including areas and dates where you are available for work); skills, qualifications, training and work history; photographs of you; any personal data which appears in your curriculum vitae or application; and any personal data that you volunteer during an interview or your interactions with us.
5. How we collect your data:
We use different methods to collect data from and about you including through:
- Direct interactions. You may give us your personal data directly, for example, when you purchase products on our Platforms, contact us with enquiries, complete forms on our websites, interact with us via social media, interact with our AI-powered chatbot (including follow-up communications such as emails), subscribe to receive our marketing communications or provide feedback to us.
- Automated technologies or interactions. As you interact with our Platforms, we may automatically collect Behavioural Data or Technical and Usage Data. We collect typically collect this personal data by using cookies and other similar technologies. Please see our Cookie Policy below for further details.
- Third party sources. We may receive personal data about you from third parties. Such third parties may include analytics providers, Data Brokers, third party directories, chatbot service providers and third parties that provide technical services to us so that we can provide our Platforms, Products and Services.
- Publicly available sources. From time to time, we may collect personal data about you (Identity Data, Contact Data or Profile Data) that is contained in publicly available sources (including open source data sets or media reports) or that you or a third party may otherwise make publicly available (for example through speeches at events or publishing articles or other news stories or posts on social media platforms).